Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information for users of our website and tenant portal. By accessing or using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information — Name, email address, phone number, date of birth.
  • Rental Application Information — Employment details, income, references, background check data.
  • Tenant Portal Data — Maintenance requests, payment history, lease documents.
  • Technical Information — IP address, browser type, device information, and usage data.

3. How We Use Your Information

We use collected information to:

  • Provide and manage tenant services.
  • Process rental applications.
  • Communicate with tenants and applicants.
  • Improve website functionality and security.
  • Maintain accurate property management records.

4. Sharing Your Information

We do not sell personal information. We may share data only with:

  • Background check and screening services.
  • Payment processors.
  • Service providers performing maintenance or repairs.
  • Legal authorities when required by law.

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Encrypted data transmission (HTTPS).
  • Secure authentication for tenant portal access.
  • Limited access to sensitive data.
  • Regular system updates and monitoring.

However, no system is completely secure, and we cannot guarantee absolute protection.

6. Cookies and Tracking

We may use cookies and similar technologies to:

  • Improve user experience.
  • Analyze website traffic.
  • Maintain session security.

Users can control cookie settings through their browser.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data.
  • Request corrections.
  • Request deletion of certain information.
  • Opt out of non-essential data collection.

8. SMS Communications

When tenants provide their phone number through the rental application form or tenant portal, they consent to receive transactional SMS messages such as application links, appointment confirmations, and maintenance updates. We do not send marketing or promotional SMS messages. Message frequency varies based on activity. Users may opt out at any time by replying STOP or request assistance by replying HELP.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have questions or requests regarding this Privacy Policy, you may contact us at:

Email: support@example.com
Phone: (555) 123-4567

This Privacy Policy is intended to help users understand how their information is handled and protected.